We take your satisfaction with our products very seriously. Therefore, we offer you a 10-day return warranty – free return of any unopened and unused product within 10 days from the date of purchase of the product, taking into account the health care conditions stated below.
10-day return warranty The 10-day return warranty applies only to unopened (with all labels and packaging) products (except defective products) and is free of charge within 10 days from the date of product purchase. Only one return is allowed, and the customer is responsible for all return shipping costs.
Important: For health care reasons, the following products cannot be returned:
All products that pass through the genital area (underwear, suspenders, etc.)
Personal Care Products
Male and female adult toys that will come into contact with the genital area, unless they are in complete sealed packaging
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {muxiangpipe5@gmail.com}.l
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {muxiangpipe5@gmail.com}
Contact us at {muxiangpipe5@gmail.com} for questions related to refunds and returns.
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