Customer Help Center
Your FAQs answered
Customer FAQs
Here I will answer the questions frequently asked by customers for you
我们的货物可以运往世界上除非洲以外的所有国家
If you’re out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don’t forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched..
If you want to modify or cancel the order, please contact our customer service staff after placing the order. This is the contact email muxiangpipe5@gmail.com
You can also pay via PayPal, of course we can also pay by credit card later
If your goods are lost, please contact us, we will resend the goods for you
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